From The Horse’s Mouth:
“It’s a fact – “When you complain, people listen”. Matt admits it’s not his favorite technique, but creating controversy does cook up a storm. This is one of the easiest link baits as it grabs eyeballs. Matt adds that many people choose a company or known person and find faults or pick on them and exaggerate the situation.
For example, E! Online is known for celebrity bashing and gossip which can make or break careers. The site has handled controversial issues like Lindsay Lohan’s hearing and Britney Spears’ fashion disasters. However, you might want to be careful about overdoing it and offer some other useful information as well from time to time. In Matt Cutts’ opinion people could get tired of just reading about controversies after a point. Remember that you want to encourage traffic, not kill it.”
~Matt Cutts -July 23, 2010
Thanks Matt, this gives us great insight into Google’s values.